Word of warning to employers: Don’t make the mistake of thinking the economy and job market have left people captive in their current jobs. Employee satisfaction is key to whether people stay with an organization, and whether they are fully engaged at work. However, it’s not just how satisfied employees are that matters – it is also whether satisfaction is on the rise or trending down that offers clues to whether employees are planning to stay or leave a firm.

In this edition of Smith Business Close-Up with the University of Maryland’s Robert H. Smith School of Business, Professor Gilad Chen shares how organizations can make sure employees are satisfied enough to stay on the job.