Maryland Public Television enriches lives and strengthens communities through the power of media.
Customer Service Pledge
MPT is a public service and educational media organization that serves members, donors, viewers, and the community at large. We pledge to serve these individuals and their families first by listening closely to fully understand their needs, concerns, and requests.
We want our constituents to know they are important to us and that they are appreciated. We do this by demonstrating patience, respect, and responsiveness. Whether a caller gets in touch for just a friendly chat or needs help with a problem, we'll listen closely and be sincerely interested, never forgetting that our constituents also deserve fast, efficient service. We are an organization that values kindness and understanding more than formal business protocols.
MPT will do its utmost to help our constituents understand our services, technology, and systems so they can fully appreciate and engage with our content.
We strive to be timely in our responses, say “yes” whenever possible, always fulfill what we promise, and apologize when something goes wrong. MPT will work to exceed expectations, always thanking our members, donors, and viewers and soliciting their feedback at every opportunity. This is our customer service pledge.
We believe that people want to know and understand the world around them, that all of us are nurtured as humans by exposure to the arts, nature, science and innovation.
Caring for Others
We believe children are our future; they deserve a safe and substantive learning environment. We believe older adults offer invaluable experience and wisdom; their independence and vitality should be encouraged, their stories and dignity honored.
We believe a well-spent leisure refreshes and rejuvenates; a respite from the pressures of modern life helps renew physical, spiritual, mental and social well-being, leading to hope for a better tomorrow.
We believe that our society is enhanced when people have access to diverse perspectives, presented in a balanced way and free from commercial influence.
We believe that individuals who participate in civic life and calm discourse are more content with their lives, and civilization is advanced when people engage with their communities.
2020 Station Presentation
Annual highlights from Maryland Public Television.